Featured reviews from AN SHOP LIMITED
By L. Morris
5/5Very disappointed with your company not had my parcel of dog food won't be buyin... Read more
By M. Wright
5/5Excellent communication and quick delivery! I wouldn't hesitate to order from th... Read more
By B. Pickard
5/5Still waiting delivery where is it. How much longer . No response from onbuy
By A. Heath
5/5This product arrived promptly and was extremely competitively priced. I was del... Read more
By R. SIVARATNAM
5/5Very good 10/10
By J. McNee
5/5Excellent service - well packaged and delivered on time. Thank you ☺️
By S. Barrett
4/5Was well packaged but a couple of days late
By H. Hill
4/5Seller, was friendly and super helpful, sorted my problem quickly and politely w... Read more
About
AN SHOP LIMITED is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
AN SHOP LIMITED
Address
46 Highbury Avenue, Nottingham, NG6 9DB, TW3 4AS, United Kingdom, GB
Company Number
15195267
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund