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andyeseller is dedicated to providing you with excellent customer service.
Legal Name
ANDYESELLER LTD
Address
6 Laburnum Grove, Stocksbridge, S36 1DA, United Kingdom, GB
Company Number
15730887
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
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andyeseller reviews
By A. Cantillon
5/5Very good service for delivery, on time and quality of product
By L. Kia
5/5The seller was available to be contacted, the products were well packed, received with no issues and on time. Thank you
By R. Charrison
5/5Package was delivered the next day, very impressed.
By R. Thomson
5/5Service is good
By M. Dadds
4/5Pleased with the cost of the food, especially when it was going to be donated to a local cat & kitten rescue
By F. Mackinnon
5/5Fast delivery, well packaged. Would use this seller again
By P. Dempster
4/5Quick delivery and a great price. Thank you
By P. Clark
5/5Great seller, excellent communication
By J. Shirley
1/5Disgusting not the right amount what I paid for. Will not be ordering from here again.
By J. McDougall
5/5Delivered on time , great service.
andyeseller reviews
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