Angel Mobility
About
Angel Mobility is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Angel Mobility Ltd
Address
5 Christy Court, Christy Close, Laindon, Essex, SS15 6TL, United Kingdom, GB
VAT Number
GB332825215
Company Number
12159046
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from Angel Mobility
By J. Akhtar
5/5"We are very pleased with this wheelchair. Although it is a more affordable chair, the quality is very good and it feels sturdy and well made. It fits my s... Read more
By W. Duncan
5/5Yes, it was well. Boxed, very easy to put together, happy.
By B. Cooper
5/5Excellent service from the seller
By A. Tooze
5/5Arrived on time in good condition
By W. Jones
5/5.
By L. Barton
5/5Unfortunately I was not home at the time, but was pleased they didn't just leave it. They delivered first thing the following day.
By I. SMITH
5/5Service was excellent as usual no problems.
By M. Garrett
4/5Evetything fine with ordering and delivery and pleased with item
All Angel Mobility reviews
"We are very pleased with this wheelchair. Although it is a more affordable chair, the quality is very good and it feels sturdy and well made. It fits my son's needs perfectly, is easy for him to self-propel, and gives him greater independence. It works well around the home and is also suitable for outdoor use. Overall, we are very happy with it and would recommend it."
The product was used part time as I work from home two days a week. It has developed fraying in the stitches and a tear in the leather. I have tried to convey this to the supplier who have been dismissive and unhelpful.
A product of this price and apparent quality should not degrade so quickly, after only light usage and in less than a year. The customer service has been poor and I’m pursuing legal recourse to get an adequate response and suitable recompense from the supplier.
I would thoroughly recommend avoiding them as a supplier and seeking similar and products from more well established and professional companies.
As mentioned above, the customer service has been poor and clearly shows a lack of training or concern for customer queries and concerns.
I have not been happy with my engagement with this company.
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