Welcome to the ao.com OnBuy shop! Offering a wide range of products with a dedication to amazing customer service, you can rest assured that, from the AO online team to the delivery drivers, your order will be looked after every step of the way.
Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.
|Country||Estimated Delivery||Delivery Cost|
|Mainland UK||1 - 2 days||Free|
|Northern Ireland||14 - 30 days||£50.00|
|Outer Hebrides||14 - 30 days||£50.00|
|Isle of Man||14 - 30 days||£50.00|
|Scottish Highlands and Isle of Skye||14 - 30 days||£50.00|
|Orkney Islands||14 - 30 days||£50.00|
|Shetland Islands||14 - 30 days||£50.00|
|Firth of Clyde Islands||14 - 30 days||£50.00|
|Isle of Wight||14 - 30 days||£50.00|
|Isles of Scilly||14 - 30 days||£50.00|
|Channel Islands: Jersey||14 - 30 days||£50.00|
|Channel Islands: Guernsey||14 - 30 days||£50.00|
|Argyll and Bute with Loch Lomond and Inner Hebrides||4 - 6 days||Free|
Returns & terms
Legal Name: AO Retail Limited
Address: AO Retail Limited, 5a The Parklands, Lostock, Bolton, BL64SD, United Kingdom, GB
Company Number: 03914998
Seller’s additional Terms and Conditions
We may not be able to deliver if you're in the Scottish Highlands or in more remote parts of Scotland. For the following postcodes, delivery fees may be higher and your order won't be eligible for free delivery or other promotions: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE. Unfortunately, we’re currently not able to offer deliveries to Northern Ireland. Due to courier restrictions, we can't deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.
Your delivery will normally be made through our sister company, Expert Logistics Limited t/a AO Logistics (“AO Logistics”). It has a phenomenal delivery success rate that we are very proud of and a will to deliver that we cannot fault. On the day of delivery, we will text and email you a 4-hour timeslot. Please note that this is estimated. For smaller items we will sometimes use DPD who also provide a fantastic service. Please note that deliveries coming from different warehouses may not be delivered together.
1. Cancellation of TV and entertainment order
Customer can cancel selected TV & entertainment, computing and smart tech orders within the first 30 minutes after making an order. After the first 30 minutes these orders can't be cancelled or amended, but they can be returned after delivery. If you wish to cancel your order and it hasn’t been delivered yet, you can refuse delivery when it turns up and it’ll be sent back to us.
2. Cancellation of Personal Care order
For hygiene reasons we’re only able to refund personal care items (for example dental care, hair care, grooming & shaving, hair removal or health & wellbeing products) which are returned to us unused and in their original packaging with hygiene seals still intact.
This will not affect your statutory rights in the unfortunate event your personal care product is faulty.
3. How We May Use Your Personal Information -
We will use the personal information you provide to us to:
• Supply and deliver the products
• You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
• Telephone calls may be recorded for training and monitoring purposes.
Returns Address: AO PLC, Latchford Building, Weston Rd, Crewe, CW1 6BW, United Kingdom, GB
AO reviewsSee all
By B. Old5/5
Excellent service fast delivery
By S. Warwick5/5
Great service and delivery guys
By C. Lakeman5/5
Great. Smooth transaction, delivered when expected, great product, as described, good value, would use AO again.
By j. Coverson5/5
Delivery was really prompt
By P. Archer5/5
By C. Fernandes5/5
Seller communication was spot on from start to finish - well done!
By L. Millward5/5
Exactly as described good value free delivery excellent
By D. Austin5/5
The sellers service was very good, the freezer was packed well and worked well when installed.
By T. O'Hara5/5
I had no direct contact with the seller but it arrived on time and in perfect condition. Excellent service.
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