About
Apexdirect is a UK-based online retailer offering a wide range of quality products across multiple categories, including toys and games, collectables, fragrances, beauty, home essentials, electronics and everyday lifestyle products. We aim to provide customers with great value, competitive prices and a convenient shopping experience. We carefully select our products from trusted suppliers, focusing on quality, affordability and customer satisfaction. What sets Apexdirect apart is our commitment to friendly customer service, reliable order processing and fast, dependable delivery. We are passionate about offering customers a varied selection of products at competitive prices, with a shopping experience they can trust.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Christopher Daley
Address
111 Halifax Road, Nelson, BB9 0EQ, United Kingdom, GB
VAT Number
GB507292396
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund