ARC Trade
About
ARC Trade is dedicated to providing you with excellent customer service. ARC Trade has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
ASSET RECOVERY CONSULTANTS LIMITED
Address
ARC C/O Delivered Ltd, Unit 29, Viscount Way, Viscount Way, Reading, Berkshire, RG5 4DZ, United Kingdom, GB
VAT Number
GB977398053
Company Number
06900363
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from ARC Trade
By J. Chundi
5/5Very good quality AirPods minimal scratches
By K. Kent
5/5Seller was great sent it out very fast and labelled the product perfectly with a very fair price for it
By N. Adeyi
5/5The sellers service was excellent, product was as described by seller and no doubt he is a reliable seller
By O. Roman
5/5Great seller no issues and fast delivery
By A. Aleti
5/5Sellers good they got nice products in good condition with nice packaging
By L. LOUGHRAN
5/5Excellent service.. excellent price!
By M. Jones
4/5Would have benefitted from a description (or rating) on the condition of the refurbished product, as this was a concern when ordering.
All ARC Trade reviews
Customer service was unhelpful, and I felt my evidence was ignored. Buyers should be cautious and thoroughly document package condition when ordering.
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