Featured reviews from AuraLiving | Home & Garden
By T. LEWIS
5/5Seller service was excellent, 5 stars across the board
Thank you
By L. Feltham
5/5Extremely happy with my new, very powerful magnet.
By A. Debowska
5/5Excellent service fast response
By S. Briggs
4/5Easy to use and good experience
About
AuraLiving | Home & Garden is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
WUHAN CUIJUE E-COMMERCE CO., LTD.
Address
No. 628 Wuluo Road, Wuchang District, 30th Floor, Block A, Zhongnan Street, WUHAN, Wuchang District, 430061, China, CN
VAT Number
GB506882180
Company Number
91420106MAEBF5RK3U
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund