Baa Household
About
Baa Household is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Baa Households LTD
Address
24 Calderwood Close, bradford, BD18 1PZ, United Kingdom, GB
Company Number
13116702
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Baa Household
By M. Hesketh
5/5Easy useable steak knives at an affordable price what's not to like.
By D. Onion
5/5Excellent!
Thanks
By L. Marlow
5/5Well packaged and fast delivery
By P. Ndlovu
5/5I’m satisfied
By L. Crago
5/5Very happy with the seller.
By anonymous
5/5Good price with quick delivery
By D. Hughes
5/5Arrived very quickly .keept informed all the way
By T. Brabazon
5/5Quick delivery
By r. casey
4/5Easy to order and fast delivery great tracking and updates
All Baa Household reviews
Thanks
When problems arose, I was asked to contact delivery service in an email.
Seems like it was my responsibility to put things right - but I had already paid so that responsibility was yours.. I tried to send emails directly to company but no luck.
Hopefully the bread knife will arrive - who knows
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