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BabySecurity.co.uk

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At BabySecurity we are committed to helping parents find the best products for their newborn baby and infant, as we have been doing over the last 15 years. We select top quality baby products from highly reviewed brands of monitors, gates, prams etc.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 days£3.99
Northern Ireland3 - 5 days£3.99
Outer Hebrides3 - 5 days£3.99
Isle of Man3 - 5 days£3.99
Scottish Highlands and Isle of Skye3 - 5 days£3.99
Orkney Islands3 - 5 days£3.99
Shetland Islands3 - 5 days£3.99
Firth of Clyde Islands3 - 5 days£3.99
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 days£3.99
Isle of Wight3 - 5 days£3.99
Isles of Scilly3 - 5 days£3.99
Channel Islands: Jersey3 - 5 days£3.99
Channel Islands: Guernsey3 - 5 days£3.99

Returns & terms

Legal Name: EDPA Ltd

Address: Unit 24B, King Street Industrial Estate, Langtoft, Peterborough, Lincolnshire, PE6 9NF, United Kingdom, GB

Company Number: 05685938

Returns:

We are unable to accept returns without a Returns Authorisation Number (RAN). Please follow the steps below to obtain a RAN before sending us your item(s). We require these in order to be able to identify which returned item belongs to you and why they are being returned. "I don't want my purchase" - Refunds You are entitled to return any purchase within 14 working days from your order delivery date. The intention is to put you in the same position as would be the case if you bought the product from a store which means you can inspect the product and return it unused. In such circumstances we will refund the price paid excluding the shipping cost, and you must pay the cost of return. For large or heavy items we can arrange courier collection and the cost of that collection will be deducted from your refund. Please note, we may also reduce the value of your refund if the product is not returned in "as new" and pristine condition. Please be aware some products cannot be returned unless they are faulty. Such products include undergarments and niplettes. Blister packed products cannot be returned once opened. Where the product is faulty we will cover the cost of the return up to a maximum of £4.99. Premium delivery costs are non-refundable. "I don't want my purchase" - Exchanges Within 30 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value. The products must be unused and returned in "as new" condition, preferably in the original packaging. The cost of shipping will be your responsibility. Please note that this is an exchange policy and cash refunds will not be given. We can apply the value of the Credit to your account for later use or you can request we transfer the credit to any of our other websites Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 14-day period. These terms do not affect your statutory rights in the event of faulty goods. "My product is faulty" We will exchange or repair a product which develops a defect within the first 12 months after the date you received it. After 6 months and within the warranty period, we will arrange for repair or replacement depending on the inspection result. The replacement may be for a product of similar value or specification but not necessarily the same brand. GUARANTEE: Electrical products purchased from BabySecurity.co.uk are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products are covered by a 6-month guarantee. This guarantee begins on the initial date of delivery and any subsequent replacement products do not renew this warranty. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights. Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay all shipping costs both ways. How to Request a Return To request a return, email us at [email protected] ; make sure to include your name, order number, the product description and the reason for return. Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us. Please note: We do not accept returns without a Returns Authorisation Number.Please follow the steps above to obtain a RAN before sending us your item(s). We cannot accept responsibility for Returns until they arrive safely in our warehouse therefore you may wish to insure the product however this is at your cost. It may take up to 14 days from receipt in our warehouse for each individual return to be processed. We will only refund the reasonable cost of transit/postage (up to £4.99) where goods are confirmed faulty in the first 6 months of receipt, or when the return was due to an error on our part. Please let us have any tabs, labels and accessories alongside your product, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected. Once repair or replacement has taken place, we will endeavour to deliver your product back to you. If delivery is unsuccessful and returned to us, we will hold this product for 3 months from date of return. After this period, the item may be destroyed.

Returns Address: Unit 24B, King Street Industrial Estate, Langtoft, Peterborough, Lincolnshire, PE6 9NF, United Kingdom, GB

BabySecurity.co.uk reviews

See all
8.5/10
5 Star
20
4 Star
2
3 Star
0
2 Star
1
1 Star
2

By E. Attwater

1/5

Unfortunately my item arrived not as described, I contacted the seller straight away to request a refund… to no answer, I tried again and still received no re... Read more

By L. Smith

5/5

Great site. Easy to use. Lots of stock. All round winner.

By K. Haidri

5/5

Excellent service kept me well informed of delivery status

By S. Ingilby

5/5

Delivered exceptionally quickly, does the job, extremely pleased.

By K. Babinski

5/5

I'm happy
All correct

By n. dean

5/5

excellent seller service

By J. Harter

5/5

Dolls pram is lovely, arrived well packaged and very fast delivery.

By C. Daniels

5/5

Excellent quality gate.

By M. Briggs

5/5

Absolutely fantastic service. Said 3-5 days for delivery, I had it the next day. Really good service. I'll return to purchase other items

BabySecurity.co.uk reviews

8.5/10
5 Star
20
4 Star
2
3 Star
0
2 Star
1
1 Star
2
25 reviews
By E. Attwater on 16/01/2022
1/5
00
Delivered on time
Items as described
Good customer service
Unfortunately my item arrived not as described, I contacted the seller straight away to request a refund… to no answer, I tried again and still received no reply. It’s been two weeks now and I still have no reply. Awful customer service
Was this review useful?
By L. Smith on 02/01/2022
5/5
00
Delivered on time
Items as described
Great site. Easy to use. Lots of stock. All round winner.
Was this review useful?
By K. Haidri on 07/12/2021
5/5
00
Delivered on time
Items as described
Excellent service kept me well informed of delivery status
Was this review useful?
By S. Ingilby on 06/12/2021
5/5
00
Delivered on time
Items as described
Delivered exceptionally quickly, does the job, extremely pleased.
Was this review useful?
By K. Babinski on 06/12/2021
5/5
00
Delivered on time
Items as described
I'm happy
All correct
Was this review useful?
By n. dean on 28/10/2021
5/5
00
Delivered on time
Items as described
excellent seller service
Was this review useful?
By J. Harter on 27/10/2021
5/5
00
Delivered on time
Items as described
Dolls pram is lovely, arrived well packaged and very fast delivery.
Was this review useful?
By C. Daniels on 16/09/2021
5/5
00
Delivered on time
Items as described
Excellent quality gate.
Was this review useful?
By M. Briggs on 16/05/2021
5/5
00
Delivered on time
Items as described
Absolutely fantastic service. Said 3-5 days for delivery, I had it the next day. Really good service. I'll return to purchase other items
Was this review useful?
By M. Fisher on 26/04/2021
5/5
00
Delivered on time
Items as described
Great!
Was this review useful?
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