BADRAY

BADRAY is dedicated to providing you with excellent customer service. We TRY our best to keep our customers happy in any case. Your complete satisfaction is our top priority. We pride ourselves on giving great customer service and value for money. We have done our best to accurately and honestly describe all items. If you receive an item that is not exactly as described or there is a problem with the item. Please contact us before leaving feedback or returning the item. We promise to work out a solution to your satisfaction. If in the event that a solution cannot be reached return postage costs are to be paid by the buyer.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

BADRAY LTD

4 gordon avenue, Hillington, GLASGOW, Glasgow (City of), G52 4TG, United Kingdom, GB

522793

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund