Big On Electricals
About
Established for more than 15 years, many thousands of home and business owners in the UK have trusted Love Shopping Direct to guide their purchase of all things Heating, Ventilation, Air Conditioning and Lighting whilst providing the most energy efficient options available.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Love Shopping Direct
Address
Unit 1, Reedswood Park Road, Walsall, West Midlands, WS2 8DQ, United Kingdom, GB
Company Number
6504739
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Big On Electricals
By M. Kurikkalakath Gafoor
5/5Good service. Received product safely
By N. Prichasiriwong
5/5Fast delivery. Very happy with the product.
By J. O’Flaherty
5/5Seller service great , product delivered as and when stated. Packaged securely and it good shape on arrival.
By S. Faulkes
5/5Delivery was faster than quoted, so very pleased
By A. Walker
5/5Online best price I could see delivered timeosly. Points on purchase for future buy credits were awarded. I was somewhat sceptical but having found other items... Read more
By D. Church
5/5I made the mistake of buying the incorrect sized dehumidifier for my space. Return accepted no problem, customer service and communication was excellent! Highly... Read more
By A. Lewis
5/5Fast delivery and great service. We'll packed
By F. Bazregari
4/5The item received on time and clean.
By E. Rix
4/5Good service