Featured reviews from Bounce and Bella
By L. Berry
5/5The service was really brilliant, certainly can't get this quality of seller, tr... Read more
By C. Dowson
5/5Issue with number of property missed of order!
By G. Martin
5/5Superb service and quick dispatch.
By k. ferris
5/5Fast efficient service. Thank you
By K. Thomas
5/5Arrived very fast indeed and more than happy with this product, price, packaging... Read more
By J. Short
5/5Excellent service and good quality product
By G. Grey
5/5Packed & despatched well & in time
By S. French
4/5No problem with seller.
By J. Short
4/5Excellent service but unfortunately price has sky rocketed for same item I've pu... Read more
About
Bounce and Bella brings peace of mind for pet parents by selling deliciously healthy treats and food for dogs with no nasties.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Factly Books Limited
Address
Bounce and Bella, Unit 4B, Trefoil Way, Preston, PR2 5PH, United Kingdom, GB
VAT Number
GB229585178
Company Number
08568551
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund