BRITISH GROCERRY STORE
About
grocerry_5 is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
GROCERRY LIMITED
Address
30 Rostrevor Road , Stockport, SK3 8LQ, United Kingdom, GB
Company Number
15095697
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from BRITISH GROCERRY STORE
By J. Jackson
5/5Fantastic can't believe how fast and cheaper the parcel was compared to other cheaper sites
By J. Walker
5/5Delivered within 24 hour of ordering, product is always in good order and long use by date. Onbuy never disappoints will certainly use again
By M. Marshall
5/5Very good seller and communication. Had an issue with a product but it was resolved very quickly and I have now received my item. Highly recommended. Thank you.... Read more
By N. FAIR
5/5Great service
By P. Martel
5/5 Arrived earlier than stated and very well packaged You have a very happy customer.
Phil
By L. Middleton
5/5All good no issues at all very happy with my order from the seller quick delivery
By C. Hammond
5/5Very good ,I was very happy with this product,they were well worth the money,I will buy again.
By K. Oliver
5/5Amazing seller really helpful hope all sellers are like them
All BRITISH GROCERRY STORE reviews
Phil
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