Buy and Try
About
Buy and Try is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
BUY AND TRY LTD
Address
51 Cooper Road, Croydon, CR0 4DL, United Kingdom, GB
Company Number
16199581
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Buy and Try
By T. Taylor
5/5**Great product!** The quality is really good and it’s easy to use. The brush, hose, and lily pipe are very useful for aquarium cleaning. The 90cm length is c... Read more
By S. Hobin
5/5Brilliant item and such an easy transaction.
Highly recommended!
By S. McAuley
5/5Delivery was quick and efficient. Item is as described and as expected.
By c. pullinger
5/5The seller service was excellent and the product was delivered on time ans easy to use
By K. Watson
5/5Service excellent. Product came in a case and on time.
By C. Page
4/5Still waiting on my regund since June 2026.
By J. Eldridge
4/5The service was very good and product was well protected.
By S. Greenwood
4/5good service and delivery apart from the item received was not the one I ordered as in the illustration on the Web site.
All Buy and Try reviews
Highly recommended!
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