Featured reviews from Buybox Limited
By S. Beardall
5/5Great communication
By L. Johnston
5/5Excellent arrive well on time
By S. Christensen
5/5Our order was delivered sooner than expected, great service.
By s. Smith
5/5Good service, have used On Buy before.
By J. Smith
5/5good price and reasonable price
By B. Lunn
5/5Very good came when stated delivered on time kept me in touch on delivery date
By E. Morant
5/5The seller's response to my queries was excellent. I will definitely purchase f... Read more
By L. Van
5/5My rug arrived early and was packed really well thank you.
By L. Randle
5/5Very well packaged, kept upto date with tracking. 5* seller. Would definitely bu... Read more
About
BuyBox is dedicated to providing you with excellent customer service. BuyBox has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Buybox Limited
Address
63 Raithburn Avenue, Glasgow, G45 9RY, United Kingdom, GB
Company Number
SC654604
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund