Featured reviews from Catherine
By D. Pawson
5/5Arrived promptly.
Not used yet.
By C. Pearson
5/5Had no issues with they seller item arrived way before the due delivery date
By C. Brown
5/5Item as described and delivery was good
By R. thurman
5/5Very good delivery was bit slow but happy with item
By E. Mohammedsaeed
5/5Excellent seller. The item arrived on time, was well packaged, and matched the d... Read more
By J. Montgomery
5/5I don't have any complaints about the seller always been helpful and kind.
By A. Vaughan
4/5Prompt delivery and well packed.
By G. Narloch
4/5Thanks
By A. Johnston
4/5Excellent product, does a great job
About
Catherine is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
YINYING ECOMMERCE TECHNOLOGY LIMITED
Address
xiang gang jiu long jian sha ju qi xian dao nan 4 5 - 5 1 hao qi shi da sha 8 0 3 shi, xiang gang, jiu long, 999077, Hong Kong, HK
VAT Number
GB376326184
Company Number
71403794-000-11-24-3
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
