About
Cello is a family-run British electronics company and the UK’s only remaining LED TV manufacturer. We’ve been designing and building TVs at our factory in Bishop Auckland, County Durham since 1996, from compact 12V Traveller TVs for caravans and motorhomes to large 4K smart TVs for the home. We also make soundbars, brackets and small kitchen appliances. Every product is backed by our UK-based customer support team, who know our products inside out.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Cello Electronics (UK) Ltd
Address
Cello Electronics, Dovecot Hill South Church Enterprise Park, Bishop Auckland, DL14 6XW, United Kingdom, GB
VAT Number
GB682765493
Company Number
SC169201
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
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OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund