Featured reviews from Chaos Cards
By J. Spencer
5/5Seller was perfect, item came as advertised and was delivered in good time.
By C. Rhodes
5/5Very happy with this seller
By L. Dabnor
5/5The game came quickly. So I would recommend them to anyone wanting to buy a game... Read more
By m. devaney
5/5Fast, reliable and easy
By P. Tuckwell
5/5Product arrived quickly and was entirely as expected. Very happy with the servic... Read more
By T. Perry
5/5Sent to the collect address on time
By R. Couzens
5/5Item swiftly sent, in the NEW condition described. Thank you. Would buy again
About
One of the largest tabletop gaming and specialist hobby stores in the United Kingdom. With over 40,000 5 star customer service reviews and over 50,000 hobby products available, we'll ensure your gaming shopping experience with us cannot be beaten.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
FTK Gaming Network Ltd
Address
5 Centurion Park, Caesars Way, Folkestone, Kent, CT19 5HW, United Kingdom, GB
VAT Number
GB944234526
Company Number
6846366
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund