chengyunxin is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
ningxialechengyunxinxijishuyouxiangongsi
East of Baolan Railway and west of Liangtian Canal, Room 703, Residential Building C17, Phase II, Yihe Jinfeng Garden, Ningxia Hui Autonomous Region, Yinchuan City, Jinfeng District, 750000, China, CN
91640100MA76LPQA5J
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By I. Segrt
5/5Seller dispatched the item within the agreed timeframe. Courier was late with delivery, but that wasn't seller's fault. Good comms throughout, would recommend
By G. Proctor
5/5Excellent service. Purchase was well packaged and arrived on time. Tracking was provided.
By D. Porter
4/5Would have been 5 star but let down by 'Yodel' who received the item on 17/12/24 but did nothing with it until I called them on 23/12/24 to see what was happeni... Read more
By A. Pritchard
4/5The item was well packaged and delivered on time .Bought for husband for Christmas so not opened yet . Hopefully it will be well received