chenrui
About
Our products are all new and have a guarantee period, and no matter the price or logistics time, our company has an advantage, please customers rest assured to buy. Our main products are: fashion clothing and accessories, electronic products, home and garden, health protection, sports and health products. If you have any questions, please contact us.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Guangzhou Chenrui Clothing Co., Ltd.
Address
Room 2205, Qianjin Commercial Building, No.17 West Huanxi Road, Tianhe District, Guangzhou, 510000, China, CN
Company Number
91440106MA59B9YC3A
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from chenrui
By A. Maxim
5/5On time good product
By M. Haworth
5/5The genuine article, exactly as at Hoka’s flagship store in Covent Garden - but differently priced! Remarkable value. The seller was efficient in responses ... Read more
By S. HENLY
5/5Packed well arrived safely thank you
By L. Vavla
5/5Item was as described and was delivered on time, great seller.
By J. Goodwin
5/5A bit slow arriving but think that was evri
By M. Woodburn
5/5Great seller
By C. Bradley
5/5Seller was excellent and reliable.
By S. urquhart
5/5Fast and courteous service
By J. Heaton
4/5Packed well but took a while to come.
All chenrui reviews
Here are a few options for your review. Choose the one that best fits your tone and the platform you're posting it on.
Option 1: Direct and to the point
"The product broke after a single use. When I contacted the seller for a refund, they were unhelpful and only offered a 25% partial refund, which is unacceptable for a completely defective item. I do not recommend buying from this seller."
Option 2: More detailed and factual
"I am very disappointed with this purchase and the seller's customer service. The product was damaged after its first use, making it completely useless. When I tried to get a full refund, the seller refused and instead offered only a 25% refund. This is not a reasonable resolution for a faulty product. The seller was unwilling to resolve the issue fairly."
Option 3: Emphasizing the poor customer service
"Be cautious when buying from this seller. The product I received was of very poor quality and broke after just one use. The real issue, however, was the customer service. The seller was completely unhelpful and refused to offer a full refund, only providing a partial refund of 25%. This is not how you treat customers when you sell a defective item."
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