About
Founded in 1999 by Anthony Irving as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global internet retailer supplying a wide range of clothing, footwear and accessories. Our vast womenswear and menswear collections boast British heritage brands such as Barbour, Barbour International, Belstaff, Hunter, Dr Martens and Joules, sitting alongside internationally recognised brands including Hugo Boss, Tommy Hilfiger, Gant, Lacoste, Timberland, Calvin Klein, Birkenstock, and Armani. We are committed to continually improving our offering and expanding our selection of fashion and lifestyle brands and have recently introduced Paul Smith to our portfolio. We are a small family run business and we sell the very best quality clothing, footwear and accessories from all your favourite brands. We deliver exceptional customer service - nothing is ever too much trouble - put us to the test! We're open 9.30-5.00 Monday-Friday and 9.30-5.00 Monday-Saturday in December. We are customer focused and proud to offer five star rated customer service, free UK delivery and returns, and same day dispatch when orders are placed before 4.30pm.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Country House (Carlisle) LTD
Address
CHO Fashion and Lifestyle, 12-16 Lonsdale Street, Carlisle, CA1 1DB, United Kingdom, GB
VAT Number
GB734758308
Company Number
03962030
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund