Clearlove
About
Clearlove is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
HONG KONG JIANSX TRADING CO LIMITED
Address
ROOM A1 13 FLOOR 3 YEE LIM INDUSTRIAL CENIRE 2 28 KWAI LOK STREET KWAI CHUNG, hongkong, 999077, Hong Kong, HK
Company Number
73645087
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Clearlove
By A. Marlow
5/5Great Seller kept me informed from time ordered to time of the arrival...
By A. Sutherland
5/5Brilliant service many thanks
By D. Wray
5/5Bought as a Christmas present and it’s absolutely amazing! Just as it should be
By C. Curran
5/5Excellent service fast delivery lovely shoes
Thank you
By L. Baker-Haddock
5/5No problems and was told in advance when it would arrive.
Carry on the great work.
By L. hunt
5/5Didn’t have any dealings with seller but product was as discribed and great price
All Clearlove reviews
Sell fake items
Please dont buy
They expect you to return and pay the cost
Which is 15 .45 back to hong kong .
They do not return labels in there goods so if you dont like in other words not there problem
Thank you
Carry on the great work.
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