Cloud 9yn
About
Ecstatic dreams for sleeping nights
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Cloud 9YN
Address
2a, 110, Mill Street East, Dewsbury, West Yorkshire, WF12 9BQ, United Kingdom, GB
VAT Number
478220187
Company Number
15755480
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Cloud 9yn
By P. Joseph
5/5Excellent
By L. Muggridge
5/5Cool cheers
By M. Cywinska
5/5The item was well packed but arrived 2 days later
By R. Suso
5/5Very good service. Communication was constant and i knew when to expect delivery and it was delivered on time.
By H. Spencer
5/5Excellent
All Cloud 9yn reviews
Avoid avoid avoid
You will place an order and they will confirm delivery on a certain day with an estimated ETA between 7am 4 pm.
After waiting all day for your order you will receive another message with another day and another ETA.
They are not professional.
Nothing but a waste of time.
After reporting them to the onbuy team, the matter had been investigated and I had been offered a full refund.
Onbuy it's an excellent platform for buying the things you need but some of the sellers are dodgy.
Especially this one.
Avoid avoid avoid
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