CLOUVOU

OUR MISSION: As a family business we have made it our mission to offer ergonomic office chairs of the highest quality which can make our customers' workday healthier and more comfortable. We firmly believe that everyone should have access to ergonomic solutions without having to pay too much for them. YOU GET MORE FOR LESS: The price-performance ratio is of great value to us. We offer high-quality, ergonomic chairs at fair prices. These prices do not only include the product because we accompany you not only before the purchase but also very gladly after the purchase - in case you ever have questions, comments or problems. We are always by your side. Our customers therefore receive not only a lot of comfort, quality, and durability but can also enjoy our helpful customer support.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

CLOUVOU GmbH

Mittelweg 43, Ellerau, Schleswig-Holstein, 25479, Germany, DE

GB482188761

HRB 26804 KI

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund