About
Established in 1982, Club Green has been offering celebration and craft products to the UK market, focusing on three key areas: craft, cake decorations & parties. After launch, we quickly became industry leaders providing customers with an extensive selection of products dispatched from our warehouse in Surrey. In 2018, after seeing a surge in popularity for trend focused party decorations, we launched our Hootyballoo brand. Over the past 6 years, we have loved seeing our brands grow in both the consumer and trade sectors. Since the start, our mission has remained the same. We are passionate about providing trend focused, high quality products at an affordable price point for our customers.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Clubgreen LTD
Address
The Tyrell Building, Long Reach, Ockham, Woking, Surrey, GU23 6PG, United Kingdom, GB
VAT Number
GB496871622
Company Number
09930985
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund