Collins
About
<p>Collins is dedicated to providing you with excellent customer service.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Collins&Twholesala limited
Address
28 coldharbour court, Micheldever Road , Andover , Hampshire , Sp102bl , United Kingdom, GB
VAT Number
GB407446696
Company Number
13653801
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from Collins
By D. Quinn
5/5Great delivery iterm came on till portable to fit in car
By L. Knight
5/5robust packing, prompt delivery. Could not fault customer service I was kept up to date with all stages of delivery. Would definitely use this seller again.
By M. Campbell-Scott
5/5Very pleased with this seller, the product was out of stock but I still received a in good time
By M. Betts
5/5Quick delivery, didn’t have to wait, well done!
By G. Husk
5/5The overall service was great & stress free :)
By P. Marsden
5/5Happily satisfied arrived sooner than expected
By G. Evans
5/5Excellent product and excellent prices and excellent delivery service
By J. Walsh
5/5Delivery was fast, delivered withing a couple of days.
By L. Turvey
4/5Fast and on time
All Collins reviews
Small bag behind the rods in the picture.
Forceps.
Grinder.
Head torch.
Weighing bag.
The net turned up ripped slightly at the open end on the rail.
Everything else came ok. Tried to email onbuy but email was not responded to
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