Creative Superstore

Legal Name: Creative Satellite Ltd

Address: 245 Whitefoot Lane, Bromley, Kent, BR1 5SE, United Kingdom, GB

Company Number: 04687868

Returns:

As a consumer, you have the right to cancel your order with us at any time within 30 days from the day of your purchase, PROVIDING goods are returned in the same brand new conditions as they were supplied: unused, undamaged, and in the original packaging. Note that the Express delivery charges are not refundable.

Once your goods have been dispatched, you are still able to cancel your order within 30 days under the Distance Selling Regulations. A full refund will be issued.

Goods must be returned in an unused and unopened condition within 30 days, Return postage and any additional postage and packing charges will be within the buyer’s responsibility. Original postage and packing fees are NOT refundable.

We would advise that you enclose a cover note on the outside of the package including your order details and reason for return to ensure there are no delays with refunding your payment. When returning goods we would always recommend using a ‘signed for’ delivery service to ensure the goods arrive back safely. When the goods are received by us, we shall process the agreed refund amount within 5 working days.

All products returned will be inspected to ensure they are returned in brand new condition and re-saleable condition. Genuinely faulty goods will be replaced if returned to us within 14 working days, however, we must be advised of any faulty goods upon receipt of the item (Please note that the above terms do not apply to products sold as seen or without any warranty) It is the customer's responsibility to pay for and ship the item back to us.

All non-faulty or items ordered in error sent back may be subject to a postage clawback. Any items missing from the order should be reported to us within 48hrs of receipt. Return address: Below in Business Seller Information.

Faulty or damaged goods: In the unusual event that you should receive goods from us that are damaged or defective, you must notify us within 24-48 hours maximum. If a product arrives damaged or faulty, Creative Superstore (Creative Satellite Ltd) reserves the right to acquire photographic evidence before progressing to resolve the problem.

Where deemed possible we will replace any faulty/damaged components rather than replacing the whole item. We will always ensure that the product received is suitable for use and of satisfactory condition, and will try to solve any problem as efficiently as possible.

Satellite viewing cards are exempt from our Return Policy, at our discretion we might be able to compromise therefore please contact us first. Viewing cards must be unused and Not activated.

Due to the nature of the product, we are unable to guarantee subscription viewing cards, should the broadcaster decide to cease broadcasting or alter its programming content from those currently advertised, change schedules, satellite position, or card is misused and/or cancelled by the Broadcaster.

Viewing cards are provided strictly for domestic use only, no advice or warranty will be given for use in public houses, bars and any other commercial premises.

Returns Address: 245 Whitefoot Lane, Bromley, Kent, BR1 5SE, United Kingdom, GB