Cstore
About
Cstore has specialised in online sales for over 10 years. We are the market leader in the home and DIY sectors. We offer a wide range of products from the best brands on the market. Based in France, our team delivers throughout Europe.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
MAAS
Address
120-126 Quai de Bacalan, Bordeaux, 33300, France, FR
Company Number
880150289
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from Cstore
By G. Fulker
5/5Sellers service was ace, communication spot on. Item was ace!!
By Z. Akther
5/5Fast delivery, excellent communication from seller , item arrived damaged no fault to seller but seller was able to solve the issue efficiently. First class Se... Read more
By a. smith
5/5Received my order within a couple of days of ordering which was fantastic given it was from France. I work in international shipping so i know how complicated E... Read more
By R. Quast
4/5Keine Antwort vom Verkäufer erhalten. Brauche ein Rücksendeformolar. LG Ruth Quast
By M. Thies
4/5Nach der obigen Bewertung kann ich keine positive Verkäufer-Bewertung angeben.
All Cstore reviews
My order has still not been delivered, even though the promised delivery date has already passed. I received no proper communication, no tracking updates, and no real support from the seller.
I only keep getting automatic replies asking me to wait longer. This has been extremely stressful, especially because this item was for my newborn baby.
I do not recommend this seller.