Deluxe Sofas
About
Deluxe Sofas is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Deluxe Sofas LTD
Address
15 west street, dewsbury, wf12 9pt, United Kingdom, GB
Company Number
15003706
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Deluxe Sofas
By N. SHEPHERD
5/5No problems at all. Fast delivery. Gave great updates
By S. Aziz
5/5Great service, dispatched quickly and arrived quick aswell. Would recommend for easy and polite service.
By R. Senior-Watson
5/5Excellent communication and fast delivery. Very happy with my purchase.
By J. Proctor
5/5Service was excellent delivered on time
By N. Firth
5/5Would recommend this company 100%. Great communication, and a lovely product
By H. M.I
5/5Excellent communication throughout, very helpful team thankyou.
By M. Mehmood
5/5Ordered this for my mum, love it thanks. Will definitely order again when in need
By I. Mahmood
5/5Delivery was very fast. Would definitely recommend buying!
By D. Burns
5/5Excellent customer service, friendly staff, item arrived as described and on time. Would definitely recommend to all