Featured reviews from DENUOTOP
By S. Cooper
5/5Service was great a bit disappointed with the packaging
By I. Descultu
5/5The seller's services was exactly, item was properly packed and the order arriv... Read more
By M. Clancy
5/5Good service and great communication.
By K. Sherwin
5/5No probs Delivery could have been bit faster but apart from that all good... Read more
By G. Corney
5/5N/A
By B. Howard
5/5Great product
By C. Mackman-Jibb
5/5Excellent seller with good customer service & communication. Product is well pac... Read more
By M. Handley
5/5Item was well packed and delivered in the time frame
By M. Ruff
5/5Seller kept me informed throughout the delivery
By M. Ackroyd
4/5A bit slow and not much communication
About
A one-stop treasure shop on ONBUY, dedicated to bringing cost-effective Chinese specialties and high-quality products to consumers worldwide! From delicious treats (tea, snacks, traditional pastries) to daily essentials (home goods, digital accessories, cultural and creative gifts), and exquisite handcrafted specialties (silk, ceramics, handicrafts), every product is carefully selected to balance top-tier quality and unbeatable prices.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
shenzhenshidengtushangmaoyouxiangongsi
Address
guangdong, Room 2705L1T, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen, shenzhen, longgang, 518000, China, CN
VAT Number
GB326780291
Company Number
91440300MA5EEXPB4W
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund