Direct From UK
About
Shop for all sorts.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Xpress Solution Global Limited
Address
78 Hampshire Road, West Bromwich, West Midlands, B71 2PR, United Kingdom, GB
Company Number
10131068
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Direct From UK
By K. Donnelly
5/5Arrived on the day they told me and no issues with this seller
By D. Shaw
5/5There was a delay receiving my item, though this was the fault of the courier not the seller. The seller still give me a partial refund to compensate for the la... Read more
By M. Smith
5/5Item arrived in good time and was well packaged. Very pleased with purchase. The bulbs actually arrived in 2 individual boxes and not in one blister pack as sho... Read more
By S. GARDNER
5/5Kept up to date with delivery.
By A. Wayman
5/5Fast delivery & as described
Would buy again
By C. Thomson
5/5Came before expected and packaged well.
By P. Sherratt
5/5Well packaged and on time delivery
By R. English
5/5Very good service would highly recommend
All Direct From UK reviews
I wouldn't hesitate to use again.
Would buy again
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