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Cashback on everything Direct Vacuums
About
<p>Direct-Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised reseller of AEG, Dirt Devil, Electrolux, Hoover, Vax, Vytronix & Zanussi graded products. All of our products are guaranteed for 1 year from the date of purchase for complete peace of mind. Choose from Manufacturer Refurbished, New/Repackaged and Brand New products and save up to 75% off the high street RRP.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
A P Taylor Ltd
Address
Direct Vacuums/A P Taylor Ltd, Unit 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire, Lu5 5UL, United Kingdom, GB
Company Number
03958040
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Direct Vacuums
By H. Dove
5/5Would use seller again
By J. PRENTICE
5/5Fantastic British production
By N. Williams
5/5Well packaged item and arrived on time
By J. Hanrahan
5/5Excellent customer service and good response. Replaced faulty product without question. Very impressed.
By H. Barrett
5/5My item was late, but received it today thank you
By D. Perry
4/5Microwave broke after 3 weeks but they are sending me a new one out and collecting the faulty one
All Direct Vacuums reviews
Not a happy customer as they’ve taken the money out of my account.
Do not buy from this site it’s not reliable.
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