Direct2Public

<p>Established more than a decade ago, Direct2Public has a dynamic and ever-growing inventory of hundreds of high-quality consumer-based products that essentially has a presence in every home and workplace across the UK & Ireland.</p> <p>At Direct2Public we take honour in ourselves as being one of the largest Online Distribution of quality Tools, Kitchenware, Electricals, Garden-ware, Fancy Goods, Plasticware, Stationery and Automobile Accessories across the UK & Ireland. We are based in the UK, carrying over 10,000 lines. Customers buy from us from all over the UK and EU. We also boast of our new and revamped e-commerce website which is purpose-built for customers who have been purchasing through our eBay & Amazon stores over the last 10 years to develop a more direct experience with us! It also encourages all our customers to be well-informed about the latest product trends, new arrivals, and special promotional offers through our new website also our social media channels.</p> <p>The key to our success has been our sincere commitment to customer satisfaction and, at Direct2Public this is our core driving factor. We believe that building relationships with our customers is the most critical growth factor, as this is more than just our business; it is our passion. When it comes to fast-moving consumer goods, our team exactly knows our gear and they are always ready to help. Perhaps that is the reason why our customers say that we go “above and beyond”, describing us as "friendly", "efficient", and "most reliable".</p>

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

DIRECT2PUBLIK LTD

1 Birmingham Road, WEST BROMWICH, B71 4JH, United Kingdom, GB

7161264

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund