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Cashback on everything DREAM FAIRY LIMITED
About
DREAM FAIRY LIMITED is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
DREAM FAIRY LIMITED
Address
House# 4, Regan Avenue, Manchester, M21 7SR, United Kingdom, GB
Company Number
13442501
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
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Featured reviews from DREAM FAIRY LIMITED
By M. GHAFOOR
5/5Item as described .Great Product and well packed. It arrived on time. good price, will use this seller again Excellent
By D. Bent
5/5Item arrived on time very well packed im happy first time buying with on buy but will definetly order again i found one buywhen i was browsing the internet.
By R. Mcnicholas
5/5Great price
By S. Long
5/5Excellent
By A. Munir
5/5The item was packed well and delivered on time. Excellent
By G. Price
4/5Happy with my purchase
By W. Colquhoun
4/5The packaging was damaged when the item arrived and mascara was dried out. However, the seller has agreed to replace the item and their ownership of the issue ... Read more