Featured reviews from E-Bikes Direct Outlet
By A. Walker
5/510/10 would buy from here again
By E. McKenzie McKenzie
5/5Delivered quickly
By a. Benkhadda
5/5Thank you
By C. edwards
5/5Excellent service
By C. Addis
5/5The seller service was excellent delivered yo me on time the packaging was ... Read more
By S. Scollay
5/5Great service
By J. Davies
5/5Item arrived on time and in perfect condition
By L. Isaacs
5/5Great service. Arrived straight away
By L. Dyer
5/5Great description very fast delivery
By anonymous
5/5Brilliant service
About
E-Bikes Direct are an online cycle business occupying several warehouses in Bodiam, on the Kent/East Sussex border. They have been trading since 2005 and have grown from strength to strength during this time. They currently have a team of over 20 staff, allowing them the manpower to cope with the increasing levels of business and are continuing their expansion. Selling only recognised brands and specialising in Electric Bikes, Tricycles and other cycle related products. When purchasing from E-Bikes Direct you can be assured that your transaction is safe.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
MTF Enterprises LTD
Address
Unit 6. Midicy Oast., Bodiam Business Park, Bodiam, Bodiam, East Sussex, TN32 5UP, United Kingdom, GB
VAT Number
GB885931375
Company Number
05559503
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
