E Luxe
About
E Luxe is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Abd Sam Enterprise Ltd
Address
88b Lammas Street, Dyfed, Carmarthen, SA31 3AP, United Kingdom, GB
VAT Number
484272864
Company Number
14075889
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from E Luxe
By L. Allsebrook
5/5No problem with seller as delivery was good
By B. Blackham
5/5Delivered promptly. Didnt realise needed to sign so had to redeliver when in.
By D. Johnson
5/5Well packed and prompt delivery
By S. Headland
5/5The service was really good and was pleased to find they were as described. Delivery was really speedy and was delivered few days before the original date
By T. Downham
5/5Great company
By M. Lyons
5/5Item despatched quickly but delay in arrival due to courier issues. Customer service was excellent and the issue was soon sorted out. Highly recommend this s... Read more
By S. North
5/5⭐️⭐️⭐️⭐️⭐️
Great service and really nice team — everything was sorted quickly and smoothly. The knife set looks great so far!
By M. Allen
5/5Excellent, good product fast delivery
By M. Ward
4/5Great.
All E Luxe reviews
Great service and really nice team — everything was sorted quickly and smoothly. The knife set looks great so far!