easylife

Legal Name: Easylife Ltd

Address: Easylife Group Ltd, 11-13 Kings Terrace London, London, County (Optional), NW1 0JP, United Kingdom, GB

Company Number: 05221840

Returns:

OnBuy Returns Policy

·         We offer a 30 Days Returns Policy. If you’re not happy with your purchase, you may return it to us within 30 days for a refund.

·         All items returned under this policy must be in perfect, resalable condition.

·         We do not accept back flatpack items that have been unpacked, unpacked hygiene or sexual products, used or opened consumable items, used clothing items or opened health supplements.

·         We will credit the full amount to the original purchaser’s payment method.

·         We do not pay the cost of returns, unless in the case of exceptional circumstances.

·         We do provide a charged returns service, which you can contact us regarding. If using this, we will deduct the charge from your refund.

·         If returning using an alternative returns service, we recommend using a tracked service/retaining your receipt as proof.

·         In the case of faulty goods, we will return these free of charge. Please contact us for us to advise on this.

·         Replacements or refunds cannot be processed until the original item/s have been received back to us.

·         Please note it can take up to 10 working days for refunds to be processed.

·         We do not currently offer exchanges for any items purchased on any of our Marketplaces.

Returns within 30 days (Unwanted Items)

Small Items

Goods only will be refunded- you must pay the cost of returning any goods. If you use our returns services, a fee of £3 will apply. This amount will be deducted from your refund.

Normal Size Items

Goods only will be refunded- you must pay the cost of returning any goods. If you use our returns services, a fee of £5 will apply. This amount will be deducted from your refund.

Oversize Items

Goods only will be refunded- you must pay the cost of returning any goods. If you use our returns services, we will collect your goods for a fee of £10. This amount will be deducted from your refund.

 (list these items)

Faulty/Damaged Items

Item must be returned within 30 days for a refund to be issued. We offer free returns on these purchases, please contact us to organise this. Anytime after the first 30 days, please contact us and we’ll see what we can do. 

Returns Address: Easylife Group Ltd Warehouse, Unit 5, Cremers Road, Sittingbourne, Kent, ME10 3US, United Kingdom, GB