Echno

We started as a small business in London, UK in 2007. We’ve come a long way, so we know exactly which direction to take when supplying you with high quality yet great bargain products. We offer all of this while providing excellent customer service and friendly support. The interests of our customers are always the top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. Our customers buy from us with great confidence.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Echno Limited

1, Amies Building, Granville Road, Maidstone, ME14 2BJ, United Kingdom, GB

GB937969354

06317671

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund