EcomInnovation
About
EcomInnovation is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Ecom innovations LTD
Address
9 Cedar Road, Feltham , London , Middlesex , TW14 8eu, United Kingdom, GB
Company Number
15296867
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from EcomInnovation
By F. Malcolm
5/5Great service fast and reliable service
By A. Richards
5/5I will definitely buy more
By J. Haley
5/5Very happy with the service
By R. Rood
5/5Item was delivered on time and imperfect condition thank you
By E. Goodman
5/5No problems with delivery and good communication.
By J. Smith
5/5Happy useing this website they have all we need
All EcomInnovation reviews
'We sincerely apologize for the delay. Unfortunately, your order was missed in transit by the courier and has not been delivered. As a result, we have now processed a full refund for your order.'
No replacement. Odd response. Do not recommend.
Item reached me by miracle, thanks to an honest and reliable postman we have.
No apartmeng number
Street number 1 instead of 148
Second part of postcode 8RR instead of 8TA
I don't know, was it sent deliberately not to reach me??
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