EE Biotics
About
EE Biotics is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Elevate Edge LTD
Address
9 Paynter Court, Guildford, GU11FW, United Kingdom, GB
Company Number
16751419
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from EE Biotics
By k. aplin
5/5Good product. Came swiftly but poorly delivered by evri, left under a visitors car!! Not the fault of the vendor but ? review your delivery carrier.
By J. Howe
5/5Great - speedy delivery and kept updated throughout
By T. Brown
5/5No communication with the seller, item was a day later them estimate but arrived in good order and packaged fine.
By D. Newey
5/5Just the ticket and so cheap
By C. Miller
5/5Very good on tine
By H. Gray
5/5Very efficient service quick delivery couldn't complain
By T. Bexon
4/5Great no issues with the seller. Arrived well packaged & on time
By J. Doran
4/5Great product, I will look to purchase again, although not the lamb tripe stick. He turned its nose away, I think the smell was too overpowering for him. He onl... Read more