EI-Retail
About
Online Deals
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Pennguin Limited
Address
1 Garwood Street, South Shields, Tyne and Wear, NE33 5AG, United Kingdom, GB
VAT Number
GB239738564
Company Number
07162277
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from EI-Retail
By C. Johnson
5/5All done as it said on the box. No issues
By D. Baqi
5/5Nice
By S. Mughal
5/5Perfect
By H. Galloway
5/5Another purchase from this seller, always dispatched & delivery quickly so thank you.
By A. Patel
5/5As said above, the product is very good and the sellers made effort in that it was delivered well in time.
By A. Graham
5/5Excellent no problem and delivery on time highly recommend a must buy great price
By K. Haegert
5/5The seller was very good. I was updated about things .it was very well packed .and quick delivery.
By D. Griffiths
4/5took ages to arrive but happy with the red bulls
By T. Ibbetson
4/5No need to contact seller everything came on time well packed. No damages and will be buying again very soon. Love Onbuy. Great company and had nothing but grea... Read more
All EI-Retail reviews
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