Cashback Deals Welcome to The Cashback Marketplace
Cashback on everything About
Online Deals
Legal Name
Pennguin Limited
Address
1 Garwood Street, South Shields, Tyne and Wear, NE33 5AG, United Kingdom, GB
VAT Number
GB239738564
Company Number
07162277
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
EI-Retail reviews
By T. Ibbetson
4/5No need to contact seller everything came on time well packed. No damages and will be buying again very soon. Love Onbuy. Great company and had nothing but grea... Read more
By A. Graham
5/5Excellent no problem and delivery on time highly recommend a must buy great price
By K. Haegert
5/5The seller was very good. I was updated about things .it was very well packed .and quick delivery.
By J. Farrow
5/5Excellent. Items well packed and delivered quickly. Emails sent advising of delivery etc. Will definitely use this company again.
By S. Shikder
5/5The item was packed well and delivered on time.
By M. Maguire
5/5I found no need to ask seller questions
As all information had been with this product which became helpful.
With a fast delivery.
By S. WRIGHT
5/5The product was a good price compared to others . The order also arrived quite quickly.
By n. ashworth
5/5Very prompt service
By W. Mutton
5/5excellent
By R. Burns
5/5I would recommend the seller as I ordered a pack of 3 one day and it was delivered the next, a great service, well done
EI-Retail reviews
As all information had been with this product which became helpful.
With a fast delivery.
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