Elite Goods Direct Ltd
About
Elite Goods Direct Ltd is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
ELITE GOODS DIRECT LTD
Address
Elite Goods Direct Unit 86a , Jojii Simple Storage 272 Kings Road, Tyseley, Birmingham, B11 2AB, United Kingdom, GB
VAT Number
GB495461064
Company Number
15848142
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Elite Goods Direct Ltd
By S. Brooklyn
5/5Item was well packaged and arrived on time.
By M. Barley
5/5Great seller and a pleasure to have used you.
By H. Wooller
5/5The seller provided the most competitive price at the time I was looking, and was also good that I could pay via Klarna (installments). Arrived within the time... Read more
By B. Gray
5/5Yes delivered on time very impressed
By D. McLachlan
5/5Good service.
Came on delivery date and you can track your order.
By L. Hagger
5/5Arrived on time & securely.
By A. Porter
5/5Easy ordering, prompt delivery, and a good price. What more do you want!
By C. Britten
5/5Fast delivery, very reasonable price as I have to buy a bag every 2-3 weeks
By J. George
4/5Everything was great as in my above review, but the package was addressed to a different person! This caused some consternation as my post and packages go thro... Read more
All Elite Goods Direct Ltd reviews
This caused some consternation as my post and packages go through a central office. I hope this will be rectified on my next purchase.
Kind regards,
JULIE GEORGE!
Came on delivery date and you can track your order.
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