epicwear

<p>At our online store, we want you to be completely satisfied with your purchase. We offer free returns within 30 days of the purchase date. To qualify for a full refund, the item must be in fully unused condition, with all original packaging and tags still attached.</p> <p>Please note that opened food items cannot be returned unless there is an issue with the product quality. We take the quality of our products seriously, and if you receive a defective or damaged item, please reach out to us immediately so we can make it right.</p> <p>Please also note that change of mind does not qualify for free returns. We encourage you to carefully consider your purchase before making it.</p> <p>If there is any issue with the item you receive, please send us a message from your account inbox and we will provide you with a free prepaid return label for the return of the item. We strive to make the returns process as easy and hassle-free as possible for our customers.</p> <p>Thank you for choosing our online store. If you have any further questions about our returns policy or anything else, please don't hesitate to contact us.</p>

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

YWR TRADERS LTD

124 City Road, London, EC1V 2NX, United Kingdom, GB

14285992

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund