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Etoren.com

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Etoren.com is an online specialist of electronics and gadgets. We offer the widest range of products from all over the world - International smartphones, tablets, cameras, lenses smartwatches, etc at the best prices. A travel adaptor may be included for international products. All our products are 100% brand new, original and suitable for international use so you can have 100% confidence when shopping in our store. We are dedicated in providing an excellent customer service and we always strive to deliver all orders on time. Should you have any enquiry or feedback, pls feel free to contact us, thank you.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 daysFree
Northern Ireland14 - 30 days£1,000.00 + £1,000.00 per item
Outer Hebrides14 - 30 days£1,000.00 + £1,000.00 per item
Isle of Man14 - 30 days£1,000.00 + £1,000.00 per item
Scottish Highlands and Isle of Skye14 - 30 days£1,000.00 + £1,000.00 per item
Orkney Islands14 - 30 days£1,000.00 + £1,000.00 per item
Shetland Islands14 - 30 days£1,000.00 + £1,000.00 per item
Firth of Clyde Islands14 - 30 days£1,000.00 + £1,000.00 per item
Argyll and Bute with Loch Lomond and Inner Hebrides14 - 30 days£1,000.00 + £1,000.00 per item
Isle of Wight14 - 30 days£1,000.00 + £1,000.00 per item
Isles of Scilly14 - 30 days£1,000.00 + £1,000.00 per item
Channel Islands: Jersey14 - 30 days£1,000.00 + £1,000.00 per item
Channel Islands: Guernsey14 - 30 days£1,000.00 + £1,000.00 per item

Returns & terms

Legal Name: Etoren Singapore Pte Ltd

Address: 73, Ubi road 1, #09-61 Oxley Bizhub 1, Singapore, 408733, Singapore, SG

Company Number: 201507097G

Returns:

-All our products come with a 30 days seller warranty. Please note that we do not guarantee all our items to be eligible for lcoa manufacturer warranty registration.

-With the exception of return due to DOA (dead on arrival) or defective products covered under warranty, items which are opened cannot be accepted for returns.

-All items accepted for returns (including but not limited to Change of mind, wrong item ordered etc) must be in original unopened, unused, complete box witih accessories in brand new condition as per when received. 

-Any items returned in lesser conditons will be subjected to a minimum refurbishement fee of 20% of product value. Final deductable fees can only be accessed after the return item has been received and inspected by our warehouse. We seek your understanding that these costs are necessary to furbish the item back to brand new condition.

-Buyers are responsible for all return postage and costs

-Note: Some items may be opened for quality checking and activation before being exported to UK. This can be due to export requirements from origin country or exporter. These items are 100% brand new and not accepted as reason for return.

Warranty does not cover the following:

  • Broken screens or LCDs
  • Damage due to usage in fire, water, earthquake, lightning or other acts of nature and extreme thermal or environmental conditions
  • Damages caused by accidents or mishandling of the device
  • Damages caused by applications or firmwares which are not compatible with the device. Rooted devices are not acceptable in any situation
  • Incompatible 3rd party applications 
  • Dead pixels on LCD or display. Screen burn-in
  • Products with serial number or IMEI number removed, erased, defaced, altered or tampered
  • Products with product replacement(s) that is not the manufacturer's
  • Any product deterioration due to normal wear and tear, including and not limited to rust or stains
  • Accessories including batteries, attached peripherals and free gifts given with main unit
  • Any issue caused by executing a software update
  • Minor imperfections within the design specifications that do not materially alter functionality of the product (not considered defective

If there is a need to return the item for warranty purposes, kindly ensure that everything is intact in the box before shipping the item back.

Returns Address: Return Helper ( SE026 ), Unit 8C Commerce House, 54 Derby Street, Manchester, Lancashire, M8 8HF, United Kingdom, GB

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