Eucrona Velith Bay
About
EU is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Brru LTD
Address
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, GB
Company Number
14062451
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Eucrona Velith Bay
By G. Porter
5/5Used this food for almost 9 years for my cocker spaniel. It is the cheapest on the internet by far. With OnBuy cashback there is an added reduction. Item was de... Read more
By J. Bond
5/5Sellers service was as described and delivered very quickly
By N. Campbell
5/5I was told to try this dog food after a visit to the vet. I could only get it online then found it here at onbuy for a lot cheaper than everywhere else. My next... Read more
By C. Ritson
5/5Straight forward, no hassle, pleased with the transaction
By M. Black
5/5Item was easy to order and surprisingly delivered the next day, was really impressed with the whole experience,would definitely use again
By K. Moran
5/5Their service was excellent. My order arrived quickly and was securely packed. I was also kept informed throughout the purchase and delivery process. Woul... Read more
By M. Lewis
5/5Great delivery on time and price was great too
By L. Butcher
4/5Very good price
By S. Graves
4/5No problems so far,usually arrives early.
All Eucrona Velith Bay reviews
My order arrived quickly and was securely packed.
I was also kept informed throughout the purchase and delivery process.
Would recommend this seller and buy from again.
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