Famgem Ltd

Famgem Ltd is dedicated to providing you with excellent customer service.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

HangZhou ZhuoShi Jewelry Co., Ltd.

Room 416, Building 2, No.857, West Wenyi Road, XiHu District,, Hangzhou City, Zhejiang Province, XiHu District, 310030, China, CN

91330106568775538B

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund