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All of our items come with a 30-day return policy. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us via Costway messages. All returns must be in original new condition, as received and should be shipped with delivery confirmation. If you cannot find the answer to your questions about our Return Policies on this page, please feel free to visit our Contact Us page for customer service assistance. A: Non-quality related returns: 1. We are not responsible for any return shipping cost in case that you are not completely satisfied with your purchase or you place a wrong order after you receive it. If you return for a refund, you need to contact our customerservice for our warehouse address, then you need to pay for the return shipping fee. And you will receive your refund after we have received the package and inspected it. The item with signs of use, damage, or remove tags is not eligible for non-quality related returns. 2. If you need RMA to return it, please contact our customerservice, within 2 days, we will ship prepaid return label, buy the return label fees will be charged in the refund. Order Cancellation: 1. Within the 24 hours that the order is placed, youd could contact customer service via E-mail to cancel the order. After you get cancellation confirmation from the customerservice, the full refund shall arrive in two business days. 2. 24 hours later, the tracking number comes into being, cancellation of the order will not be allowed. If you still wants to cancel it, you can contact us, we will contact Yodel or UK Mail to recall the item. The carrier will charge you £15 for recall and we will charge you the shipping cost that we bear. After the item is returned to the warehouse, we will issue the refund deducting the relevant fees. All returned items must be in brand-new condition, unused and with original tags and package. B: Quality related returns: Any quality issue, please feel free to contact us, we will exert great effort to cope with the issue according to the specific situation with partial refund, full refund, return for replacement. Send wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. All returned items must be in brand-new condition, unused and with original tags and packaging. Item damaged during the shipping: If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform Customer Service about the issues. If you find the package or items are damaged after accepting it, please provide Customer Service photographs demonstrating the issues. After confirmation, we will ship you a new item or issue a full refund. Package Lost Inform Customer Service if you did not receive a package by the expected delivery date. Generally, Customer Service will let you look around the delivery address and ask your neighbor since they may help you pick it up. After we confirm that the package is lost indeed, we will open a case with carrier and give u a solution. How to Requesting a Return Costway.co.uk has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order. Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted Customer Service and explained their reason for the return. Returning packages without prior approval from Customer Service will halt or delay your return. Submit a return request to our customerservice: Please provide the reason of your return to our customerservice and include as many details as possible, upload photos that clearly demonstrate the problem with the item (if necessary), and the requested replacement item’s name, number and color (if necessary). Customer Service reviews your request: Our Customer Service will then review your request and respond within 24 hours. Customer Service processes the return: Once received at our facility, your return will be processed in 3 to 5 working days. Once your return is confirmed and inspected, please allow up to 2 billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
FDS Corporation Limited
Unit 4 Blackacre Road, Great Blakenham, IPSWICH, SUFFOLK, IP6 0FL, United Kingdom, GB
08890000
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By B. Brown
5/5No need to contact
By A. Khatun
5/5PROMPT DELIVERY HAD NO ISSUES SO DID NOT NEED TO CONTACT SELLER FPR ANY QUERIES.
By S. bradshaw
5/5Packaged and delivery great ..very quick service thankyou
By S. bradshaw
5/5Packaged and delivery great ..very quick service thankyou
By d. proctor
5/5Very good
By T. Johnson
5/5Prompt dispatch of great item, received quickly and well packed.
By A. Hart
5/5it arrived on time
By E. M Sykes-James
5/5Delivery by DHL was late, didn't arrive on date that they gave twice but not the sellers fault, they dispatched on time.
By T. Agbinor
4/5Seller was good and reliable
By L. Kane
4/5No problems . Easy to assemble . Son loves it.