FENLA
About
<p>FENLA is dedicated to providing you with excellent customer service.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
FUJIANQUANZHOUYOUQIMAOYIYOUXIANGONGSI
Address
Room 908, Building 18, SOHO Plaza, Bincheng Community, Donghai Street, Fengze District, Quanzhou, China, 362200, China, CN
Company Number
91350503MA33U6NNXQ
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from FENLA
By j. hamill
5/5Brilliant seller received my phone safe and sound would buy from this seller again brilliant
By A. Rahim Mahmud
5/5Was very gt
By A. ALSHLOUL
5/5The seller service was good and receive the item on time
By S. Hoad
5/5Easy to order and easy to track. Product arrived on the expected day. Will use this service again.
Thank you
By A. Armanko
5/5This is honestly the best phone I’ve ever owned. It feels like an army‑grade device but still looks beautiful. It’s super fast, has huge storage, and does... Read more
By P. Ogwal
5/5Thanks for the easy communication and payment method..
By B. Hill
4/5Not much information when on way which led to a bit of a wild goose chase but I am happy with product.
All FENLA reviews
Thank you
Disgusting services.
You never mentioned about chinese menue.
Same phone with description about the chinese cost £ 130.
Now for return this phone to China the seller want £92!? The cost of the phone is less than amount which I must pay.
It's just unbelievable. Avoid FENLA in any coast.
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