Featured reviews from Fityle Tools
By W. Elazab
5/5Service was minimal, as was ordered online without the need to confirm anything.... Read more
By T. Jarrett
5/5Great service, both items were well packaged.
By J. Richardson
5/5absolutely brilliant ....would like more....many thanks .
By P. Freeman
5/5Perfect from start to finish.
By d. cartwright
5/5Order was delivered on time and product was good quality, very pleased with the ... Read more
By J. Frances
5/5Well packed and delivered on time
By R. Western-Kaye
5/51st class
About
Fityle Tools is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
shenzhen jinwen maoyi youxian gongsi
Address
nanshanqu langshanlu, huahankejidashaC201(A), shenzhen, nanshan, 518000, China, CN
VAT Number
GB359220987
Company Number
91440300MA5ED5CW1H
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund