FLE TRADING LIMITED
About
Brio is dedicated to providing you with excellent customer service. Brio has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
FLE TRADING LIMITED
Address
Unit G1, Capital House 61 Amhurst Road, London, London, E8 1LL, United Kingdom, GB
Company Number
14267085
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
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Featured reviews from FLE TRADING LIMITED
By J. McMahon
5/5Excellent
By R. SEBEST
5/5...excellent service... smooth and easy transaction
By I. Roy
5/5The packaging of the parcel had been significantly crushed during transit, despite being well packaged by the seller. The lamps have a rigid case so were undama... Read more
By M. Puddicombe
5/5Excellent service price and quality
By K. Fox
5/5I never needed any help with the seller but experience was 10/10
By E. McKenzie McKenzie
5/5Took a while to come
All FLE TRADING LIMITED reviews
Communication from the seller was not particularly quick, and OnBuy Customer Support had to assist with progressing the matter.
To be fair, the seller did offer to send four replacement lights, which I declined because my concerns weren't limited to the damaged items — the product supplied also differed materially from the advertised specification, so I chose to return the entire order.
On a positive note, once the complete order had been returned, the seller processed the full refund very quickly, which I appreciated.
Overall, the eventual resolution was satisfactory, but much better packaging and more responsive initial communication would have avoided a considerable amount of inconvenience.
No problem or issues. Just don’t like the fan
Good communication from the seller advising me that the lamps had been dispatched on 01/08/2026, and again in providing me with a tracking number on 02/08/2026. The Evri website stated that they had collected the parcel at 05:51 on 02/08/2026 and that it was on its way to me now. - No communication from Evri and no indication of an estimated delivery date on their website! I received delivery of the parcel a week later on 07/08/2026 at 15:30. Luckily someone was in to receive it.
I do wish that sellers would offer buyers a choice of courier or use a courier that is reliable and has a reputation as a a good customer delivery service. I would gladly pay extra for a decent courier service.
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